Misuse
Delayed return of the vehicle According to information in the allride app
Disregard of the “Sharing is Caring” principle (10.2.8.) CHF 20.00 per Rule Violation
Violation of smoking ban (tobacco products and e-cigarettes) CHF 25.-
Return with less than 50% (1/2) tank full CHF 25.-
Charging process not started correctly CHF 35.-
Cleaning costs in case of heavy soiling from CHF 50.-
Illegal parking or leaving a vehicle unattended CHF 100.-, plus costs for towing service
Returning the vehicle to the wrong location CHF 150.-, plus costs For service trip, plus costs CHF 0.65/km for the return of the vehicle
Misuse of the fuel or charging card CHF 200.-, plus the cost of purchased fuel or electricity
Service fee for technicians due to user-induced downtime CHF 150.-
Damage to or loss of vehicle accessories CHF 200.-
Damage to or loss of the vehicle key CHF 50.- plus Procurement costs
Damage to or loss of the parking badge CHF 250.- plus Procurement costs
Processing fees
Door opening by the 24h Customer Support (unless there is a technical failure) CHF 5.-
Administrative fee for lost property CHF 25.-
Administrative fee for (alleged) fines, traffic offenses & infringements of rights CHF 35.- ,plus fee Amount
Late payment fee for reminders CHF 25.-
Minor damage handling fee CHF 50.-, plus Deductible/Repair
Processing fee for substantial damage CHF 75.-, Deductible/Repair
Unauthorized use in accordance with Article 4.6 from CHF 250.-
Sending documents by post (e.g. invoices) CHF 5.- per Document
Cancellation fees
Cancellation after booking start 100% of the original hourly rate of the booking
Cancellation before booking start Less than 4 hours before booking start: Fees as shown in the allride app
Note: These fees are only charged when the corresponding service or incident actually occurs.
*Prices in CHF including VAT.
**Categories incl. E-vehicles
