FAQ

What do I need to rent a car in Switzerland?

1.     A valid credit card (Visa, Mastercard, American Express)

2.     A smartphone

3.      A valid category B driving licence    

How can I register with Europcar on Demand?

Being there is easy!

1. Download the free app to your smartphone.

2. Log in and enter your personal information and payment details (credit card, prepaid we do not accept) in your profile.

3. Follow the instructions in the app to upload the driver’s license.

Once we have checked everything and activated your profile, you can book.    

How do I book a car?

You can book as soon as your account has been activated by Europcar on Demand.    

1. Log in to your account via the app.    

2. Select your location and vehicle and enter your start and end times.

3. If necessary, select an additional option for your trip that you would like to add (e.g. additional insurance to reduce the deductible).

4. You will receive a booking confirmation by e-mail and a text message a few minutes before the start of the trip with all the relevant information about the booking. In addition, all the booking information is available in the app.

Can I make one-way trips with Europcar on Demand?

No. Europcar on Demand is a station-based car sharing service. Every booking starts and ends at the same parking space or parking zone. This means that you must return the Europcar on Demand car to the starting point at the end of your booking, otherwise we will charge a penalty fee.

What do I have to do before the start of the trip?

1. Open the car with the app.

2. In the glove compartment there is a terminal, where you will find the car key and the fuel card.    

3. Check the vehicle for damage. The existing damage can be seen in the app. If you find new damage, you are obliged to register it directly via the app.

If accessories are missing or the tank is not at least a quarter full, please contact us by phone or send us an e-mail to ondemand@europcar.ch.

5. Now you can take the key out of the terminal and start.    

How do I report new damage to my car?

Before you get in and start your journey, you need to check the car for new damage (inside and exterior).    

In order to detect new damage, please look at the damage log, which lists all existing damage. The existing damage can be found in your booking overview in your app. Please walk around the car and also check the interior and trunk for new damage.

If you have found any, record the damage directly via the app.

How and when do I refuel my car?

You must refuel at the latest if the tank is less than a quarter full before the end of the booking.

Use the fuel card in the terminal in the glove compartment. The pin for the fuel card can be found in your booking overview in the app.

If possible, refuel at our partner petrol station. In case of emergency, you can also refuel externally, but then you have to pay the costs yourself and send us the receipt so that we can refund the amount. – Refuel only with the fuel intended for the vehicle (see fuel cap).

Then plug the fuel card back into the terminal.

We take care of all other things, such as oil, car wash, etc. These costs cannot be paid with the fuel card.

How can I lock the car during booking?

While driving, use the vehicle key to lock and unlock at a stopover.

Please use the app only when starting and finishing your booking!

How do I proceed at the end of my booking?

Make sure the tank is at least a quarter full before the end of the booking. If not, refuel to avoid penalties.

Park the car in the Europcar on Demand car park or in the parking zone where you picked up the car.

Put the car key back into the terminal in the glove compartment, remove all your personal belongings from the car and exit the car and lock the car by completing the booking via the app. As soon as you hear a click, the car is locked and your booking is completed. If this does not happen, it may be that the car doors or trunk are not properly locked. Please check this and try again.

Am I insured during the journey?

In principle, every booking is insured. What is included in the booking price:

- Liability

- Accident and theft insurance with a basic deductible of CHF 2500 per incident

- Passenger insurance

- Young driver protection under 25 years

- Road Traffic Taxes

- Value added tax

- Gasoline

With each booking, you have the option of taking out additional insurance, with which you can reduce the deductible to CHF 1.500 in the event of damage.

When will my credit card be charged?

The hourly rate will be charged at the time of booking. Kilometres, booking extensions and possible penalties (e.g. late return of the vehicle) will be charged after the return of the vehicle.

What happens if I have forgotten my password?

If your access data has been lost or stolen by third parties or otherwise compromised, you must notify Europcar on Demand immediately by e-mail to ondemand@europcar.ch or by phone at +41 44 804 90 33 and change your password. You can do this either by logging into your account and going to "Account Settings" / "Personal Data" and then clicking on "Change Password" or, if you have logged out, simply click on the "Forgot Password" link.

Can I authorize a third party to use my account?

Your account is non-transferable and you are not allowed to give your access data to third parties. If you fail to meet your obligations or do not allow a third party to access your data, we can immediately block your account.

When may administrative or penalty fees apply?

If the vehicle is returned late (you can always extend the booking via terminal or app, if there is no follow-up booking for the car), in case of excessive dirt, insufficient fuel, fines, damages, etc. 

The current list of fees is available on the website.
Europcar on Demand can update the list at any time for future rentals.